Privacy Policy
Website Privacy Notice
Your privacy is important to us and we take great care to protect it. Bristol City Council is the data controller for the purposes of the Data Protection Act 2018 and other regulations including the General Data Protection Regulation (Regulation (EU) 2016/679), which means it determines what your data is used for and why it is collected. The purpose of this privacy policy is to tell you about what information we collect about you when you use our service, how we use that information and who we may share it with.
You can visit our website without giving us your personal data, but we may collect personal information about you when you request a specific service using online forms and every time you email us your details. We use this information to:
contact you to respond to your queries (if you email us with a question, for example)
provide you with services (send you an email bulletin or enable your progress through an online course, for example)
compile anonymised statistics about the use and value of our service
How we use cookies
Google Analytics
We use Google Analytics software to collect information about how you use Art and the Public Realm Bristol (bristolmuseums.org.uk) We do this to help us create a more useful and easy to use site. See our privacy statement for more information.
|
Name |
Purpose |
Expires |
|
_utma |
Determines the number of unique visitors to the site |
Two years |
|
_utmb |
This cookie is used to establish and continue a user session on our site |
30 minutes |
|
_utmc |
This works with _utmb to calculate when you close your browser |
When you close your browser |
|
_utmz |
This provides information about how you reached the site (eg from another website or a search engine) |
Six months |
Youtube videos
We may use Youtube on some of our pages to embed video and when you visit one of these pages Youtube use the following cookies:
|
Name |
Purpose |
Expires |
|
_use_hitbox |
This is a randomly generated number that identifies your browser |
When you close your browser |
|
VISITOR_INFO1_LIVE |
Lets Youtube count the views of embedded Youtube videos |
Nine months |
If you find any other cookies on this site that are not listed above, please let us know at communications.marketing@bristol.gov.uk.
When signing up to receive email news (direct marketing):
If you want to receive information via email from us about a specific service or project we will need to collect the personal information outlined below. Depending on your marketing preferences we may use your data to contact you about the work we do, upcoming events, fundraising and other relevant information. You will able to change your preferences or opt-out at any time. If you supply us with details about your interests we may use this information to send you tailored information relevant to these preferences.
Unless you withdraw your consent, we’ll keep a record of previous communications and other relevant details in order to optimise the services we recommend to you in the future.
Email newsletters and other communications
For receiving email newsletters we’ll need to collect your name and email address. If you provide us with other means of contacting you such as an address or phone number we may occasionally use them to contact you. We ask for your post code to help us monitor the reach of our communications and to analyse and improve our understanding of our visitor base in general.
How long we will keep your data for:
We keep all data on any financial transactions for six years after the year the transaction took place in case of an audit by HMRC. After this your information will be deleted. If you have opted in to receive communications from us, we will retain your data until you unsubscribe, which you may do at any time.
Who we share your data with and why:
If you have opted-in to receive communications from us we may use a third party supplier (such as a mailing house or a printer) to process the mailing but only if we have a written agreement with them that protects your data.
If we have your consent to use your data:
Depending on your marketing preferences we may use your data to contact you about the work we do and how to support us in future. You will able to change your preferences or opt-out at any time.
Where we have received your data from a third party:
Depending on how you made your donation, your information may have come to us through a third party (eg. Online Card Donation via Rapidata). We have written agreements with these parties that protects your data and ensures that we are the only recipients of it.
Using contact forms on this website:
When you supply information through online forms on this website, we’ll pass your contact details on to the relevant team or member of staff so that they can respond to your enquiry. We may keep a record of the enquiry and your contact details in case we need to follow it up with any further action. We will only use these details to respond to your specific request.
Withdrawing consent
You can withdraw your consent for us to process your information at any time. You can contact us by email or in writing to ask for your information to be deleted. If you subscribe to our e-newsletter, there is an unsubscribe option in every issue.
As part of Bristol City Council we use this privacy statement detailing what we do with your personal data.
LIST OF DATA SUB PROCESSORS
We use the following third party data processors to store and manage your personal information.
|
Third Party Service/Vendor |
Data processed |
Purpose |
Entity Country |
Privacy Policy |
|
Mailchimp |
Name, e-mail address |
Newsletter |
USA |
|
|
Blackbaud |
Name, e-mail address, address, phone number |
CRM |
USA |
Yours rights as a data subject:
You have the right to ask for access to your data and where data is found to be inaccurate to have that data corrected. In certain circumstances you have the right to have data held about you erased, or the use of it restricted. You may be able to object to processing, and may also have the right to have your data transferred to another data controller.
You have the right to have any inaccurate information corrected. You also have a right of complaint to the Information Commissioner’s Office (ICO) at www.ico.org.uk if you think we have not dealt with your information in a proper manner.
You can ask to see what information we hold about you and have access to it. You can do this, by contacting:
Senior Data Protection Officer
Bristol City Council
ICT Commissioning and Information Governance
P O Box 3176
BRISTOL
BS3 9FS
Data.protection@bristol.gov.uk
Other questions about the data being processed may also be sent to the above address.
Fraud Prevention and Detection:
Bristol City Council is required by law to protect the public funds it administers. It may share information provided to it with other bodies responsible for auditing, administering public funds, or where undertaking a public function, in order to prevent and detect fraud. For more information visit https://www.bristol.gov.uk/data-protection-foi/fraud-prevention-and-detection